FAQ (Frequently Asked Questions)

What Payment Methods Do We Accept?

Due to high number of fraudulent orders and fraud protection guarantee at this time, we just accept PayPal payments because PayPal is an very secure payment method.

"PayPal, Visa, MasterCard, Discover & Amex"

If you wish to pay using credit card, please choose PayPal to make your secure transaction as the payment method and input your data in the PayPal page and use your credit card to do the payment will make you feel more confident after make your purchase. Thanks!

oneprizes.com Store Front Administrator

If You Have Not Yet Received Your Order

All orders placed over the internet must be ship within 24-hours by UPS, USPS, or others carrier. Please allow for weekend delays as business days only are calculated in this calculation. (This could delay the arrival of your package by up to two days.)

Change Or Cancel An Order After Receiving Email Confirmation

If you would like to cancel or make a change to your order, please contact us via phone or email. For phone, please call 626-869-6080 or email oneprizesllc@gmail.com. Please remember we work very hard to get your order shipped out the day you place your order. Therefore, you only have up to 1 hour after you place your order to make a change before we ship it out.

Questions About A Charge Appearing On Your Credit Card Account

Every time you attempt to place an order on the internet an authorization is made for that amount on your credit card. The authorization will turn into a charge when your order is processed, and you will then be issued an order number. If the order, for some reason, did not go through, the authorization will clear off of your account. The average time is 3-5 days, depending on your banks or credit company policy.

Not Received An Email Confirmation After Placing An Internet Order

For all orders placed with oneprizes.com, an order confirmation emailed must be send to the customer. If you did not get an order number or confirmation email from us, the order most likely did not go through. However, we recommend that you call your bank or credit cards company to see whether a charge was made against your account. If there are no charges, we suggest placing the order again. If there are charges against your account, please call 626-803-8332 or email us at oneprizesllc@gmail.com.

Questions About Our Shipping Procedures

UPS is our primary carriers of choice. Orders placed before 4:00PM P.S.T will usually ship that day pending authorization. Packages that are shipped standard should arrive at your door within 3 to 5 business days. oneprizes.com only ships and delivers on weekdays. Saturday delivery is available at additional cost.

Questions About Shipping Costs

To get the shipping cost, simply add the items to you cart then enter ship to zip code into estimate shipping cost and the total shipping will automatically be calculated. Please be advised that we ship all orders via UPS, USPS and others carrier. If our web site is calculating an unusually high shipping rate in comparison to the amount or type of items that you are ordering, you can call us directly at 626-869-6080.

Do We Ship Internationally?

We do ship international such as Canada.

Do We Accept Purchase Orders?

We accept Purchase Orders from government agencies, educational institutions, and selected establishments. To authorize the purchasing, you need to email a formal P.O. with a government or educational institution or and selected establishments letterhead to oneprizesllc@gmail.com. Or you may fax 626-228-0857 or mail the P.O. to us. The Purchase Order must have the following information: Purchase Order Number, Billing and Shipping address, Contact Person, Telephone and Fax number, and Billing Terms requested. The Purchase Order must have a signature by an authorized representative.

What's An E-Account?

Online accounts make online shopping safe and easy. An online account is a profile of information about your account that is stored on our secure servers. Entering your user name and password can only access it. An online account makes it easy to place orders because it eliminates the need to re-key your shipping, billing, and account information each time you place an order at oneprizes.com.

Is My Order Subject To State Sales Tax?

Only orders shipped to California addresses are subject to state sales tax.